User Guide: Get quick answers and instructions for downloading and accessing the Creative Cloud.Adobe Creative Cloud Learning Hub: Access how-to guides, insider tips, best practices, and more.Step-by-step video instructions on how to download and install Adobe Creative Cloud. Install Adobe Creative Cloud application on your computer. Click on the Desktop Downloads and choose Creative Cloud (Quick desktop access to Creative Cloud apps and services). Additionally, Adobe includes Assets: Libraries, Creative Cloud Files, Document Cloud Files, Photos, and more.īefore you can install Adobe products you should install Adobe Creative Cloud manager - go to the Adobe website ( and then, at the top right, click Sign In. The Creative Cloud includes access to the following software applications: Creative Cloud, Photoshop, Illustrator, InDesign, Premier Pro, After Effects, Lightroom, Acrobat DC, Behance, Dreamweaver, Muse, Animate, Audition, Bridge, Media Encoder, InCopy, Prelude, Fuse and more. Use your UCID and UCID password to log in. You will be redirected to the NJIT login page.It is available for students to use in NJIT's Computing Labs. Selecting a region changes the language and/or content on Creative Cloud is not available, to students, for download. See Configuration error in Adobe Creative Cloud. You can see these errors due to a read-only SLStore folder. See Resolve connection errors to know more. Failure to resolve a hostname due to proxy settings.Ĭheck your firewall or proxy settings, and try again.Set your computer clock to the correct date and time.Īn Internet connection is not detected. The possible reasons can be: You can attempt the process again after 72 hours. You have already initiated the “Deactivate All” process within the last 72 hours. See Activate and deactivate Creative Cloud apps. You’re trying to deactivate the application, but have not yet activated it. “Attempting to deactivate an unactivated machine” See Resolve connection errors to know more. Failure to resolve a host name due to proxy settings.Ĭheck your firewall or proxy settings, and try again.Connection timeouts due to firewall settings.See Adobe Genuine Software for more information.Īn Internet connection is not detected. Adobe blocks serial numbers that are not issued by Adobe or are issued by an unauthorized seller or counterfeit software for fraudulent use. You may only realize that the serial number has been blocked when you try to install or reinstall the software. If you receive this error message while trying to install Creative Suite 6, the serial number you are using is not valid and has been blocked by Adobe. "The serial number you have entered is invalid" "The serial number you have entered is revoked" If this doesn't resolve the issue, see Resolve connection errors to reset your host file. Please connect to the Internet or adjust your clock and try again.”Įnsure that you’re connected to the Internet and your computer's date and time are correct. “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. “Please connect to the Internet and retry.” Product activation is required to use this product.” See Troubleshoot when Creative Cloud apps ask for serial number. You don’t need a serial number for the Creative Cloud app. I thought I didn’t need a serial number for Creative Cloud.” “I’m trying to launch a Creative Cloud app, but keep getting prompted to enter a serial number. ![]() If you receive an error message, find your error and its recommended solution in this table. “I’m unable to sign in to Creative Cloud or launch a Creative Cloud app.”Įnsure that you’re connected to the Internet, and try again. Learn more about the " Activation limit reached" or " Sign-in failed" error. This serial number has already been activated on 2 computers.”
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